Get paid for every hour your trucks wait.

How it works

Your dispatcher keeps working the way they do now. Velnado runs alongside, on email and the phones your drivers already use.

1. 1

   Forward your rate cons

   One email rule sends rate cons to Velnado. We read the load, appointment times, free time and accessorial terms.

2. 2

   BOL after pickup

   The driver gets a text or WhatsApp after pickup and just replies with a photo of the BOL.

3. 3

   Free time warning at delivery

   Still at the receiver near the end of free time? The driver is reminded to get IN and OUT times written and signed on the POD, and the broker gets a detention notice.

4. 4

   POD checked, detention requested

   After delivery the driver replies with the POD. Missing signature or times on a detention load? We ask for a corrected copy right away, then email the broker the detention request with proof.

5. 5

   Lumper, billed the right way

   When a driver sends a lumper receipt, we ask who paid it. Paid by your company? We ask the broker for a revised rate con. Paid by the broker? It goes with the paperwork, never billed twice.

6. 6

   Invoices ready for factoring

   Rate con, revised rate con, BOL, POD and receipts in one packet, ready for your factoring company. Your dispatcher approves with one tap.

Detention, caught before the truck leaves

Brokers pay detention when the in and out times are on the POD, signed by the receiver. Once the driver has left, that proof is hard to get. So Velnado asks for it while the truck is still at the dock.

1. 7:52 AMTruck arrives for an 8:00 appointmentThe driver gets a text before the appointment and taps "Arrived" when he gets there. Appointment, free time and rate come from the rate con. ELD connections (Motive, Samsara) are coming for fleets that want arrival times picked up automatically.
2. 9:22 AM30 minutes before free time endsThe broker gets a detention notice. The driver gets a reminder to have IN and OUT times written on the POD and signed.
3. 12:33 PMDriver sends the POD before pulling outWe check that the times are there, readable and signed. Missing? The driver asks the receiver to add them while still at the dock.
4. 12:40 PMDetention request goes to the brokerFrom your email, with the signed POD and the timeline. 2 h 40 min at $50 an hour: $133.
5. Next dayRevised rate con comes backDetention goes on the invoice to your factoring company. No revised rate con? We follow up with the broker.

What we recover

Detention

Driver reminded to get signed IN and OUT times on the POD, broker notified before free time ends, billed once the revised rate con arrives.

Layover

Requested when a delivery rolls to the next day, with the broker's messages attached, and billed on the revised rate con.

Lumper

Receipts your company paid go to the broker for a revised rate con, so you are not paying the unloading fee yourself. Receipts the broker paid are never billed twice.

TONU

A clear timeline of the dispatch and the cancellation, sent with the rate con clause, so the broker issues the TONU rate con.

Privacy policy

Last updated: October 29, 2026

This policy explains what personal data Velnado collects, why, who we share it with and what you can ask us to do with it. We keep it short and plain on purpose. If anything is unclear, email paul@velnado.com.

Who we are

Velnado is a service of North Works SRL, a company registered in Lapus, Maramures county, Romania. North Works SRL is the data controller for the data described here. Contact: paul@velnado.com.

What we collect and why

Data	Where it comes from	Why we use it
Business contact details of motor carriers: company name, business email, phone, address, fleet size	The public FMCSA motor carrier registry	To contact carriers about Velnado. Legal basis: our legitimate interest in offering a relevant business service.
Your name, email and anything you write to us	You, when you email or message us	To answer you and set up early access if you ask for it.
Load documents: rate confirmations, BOLs, PODs, receipts, invoices	Our customers, when they forward or upload them	To provide the service: check paperwork, prepare invoices, request and track accessorials. Legal basis: performing our contract with the customer.
Names and phone numbers of drivers, dispatchers and facility contacts that appear in those documents or in messages	Our customers and their drivers	To send drivers load messages and document requests, and to match documents to loads.
Arrival and departure times and location data, if a customer connects an ELD	The customer's ELD provider (for example Motive or Samsara), with the customer's permission	To record time at facilities for detention and layover claims.
Basic technical data such as IP address and browser type	Our website host, when you visit velnado.com	To deliver and secure the website. We do not use tracking or advertising cookies.

We do not sell personal data, and we do not use our customers' documents or contacts for anything other than providing the service to that customer.

Money and payments

We never handle our customers' money. Invoices go out in the carrier's name, and payment goes directly to the carrier or its factoring company. We never change payment instructions.

Who we share data with

Only with service providers that help us run Velnado, under contracts that limit how they can use the data:

• Email and file storage (Google Workspace)
• Website hosting (Netlify)
• Messaging with drivers (WhatsApp Business by Meta, and an SMS provider)
• AI services that read documents and draft messages for us (such as Anthropic)
• Database and application hosting providers

Brokers and factoring companies receive the invoices, documents and claims that our customers ask us to send them. We may also disclose data if the law requires it.

Transfers outside the EU

Some providers above are based in the United States. When data leaves the European Economic Area, we rely on safeguards recognised under EU law, such as the EU-U.S. Data Privacy Framework or the European Commission's standard contractual clauses.

How long we keep it

• Outreach contacts: until you ask us to stop, and no longer than 24 months without a reply.
• Customer documents and messages: for as long as the customer uses Velnado, then deleted within 90 days, unless the customer asks for earlier deletion.
• Our own invoices and accounting records: for as long as Romanian accounting law requires.

How we protect it

• Access only to the emails a customer forwards, never their whole inbox
• Two-factor login on the accounts we use
• A log of every message, claim and invoice the system sends
• Each customer's data kept separate

Your rights

You can ask us to tell you what data we hold about you, to correct it, to delete it, to limit how we use it, or to send you a copy. You can object at any time to being contacted about Velnado. To do any of this, email paul@velnado.com, or simply reply "unsubscribe" to any email from us. We answer within 30 days.

If you think we handle your data unlawfully, you can complain to the Romanian data protection authority (ANSPDCP, dataprotection.ro) or to the authority in the country where you live.

Changes

If we change this policy, we will update the date at the top of this page.

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